A Medical Practice In Australasia Discovers Substantial Cost-Saving With Business Process Outsourcing

The business owner wondered if he could get his processes outsourced for savings and gains in competitive advantage.

He was initially hesitant. He lacked confidence in the infrastructure and doubted the ability of people in India to handle such work.

Spectrum invests 6 months with the business owner

Setting up the connectivity into the client's systems took almost a month.

Thereafter, the Owner and Spectrum worked on basic training on their processes.

The verdict: Outsourcing was doable.

We had to win over the staff with help from the owner.

The project would not take off without their support.

The business owner introduced his key staff and asked that they train alongside us.

After a little practice, the staff agreed that work could be done remotely. The process so far took six months.

We're going to find out whether ordinary workers are able to handle the task.

We trained the staff for six months and brought them up to speed.

The project started delivering value to the client.