FAQs: Answers to Questions on Spectrum Consulting

For small businesses wishing to scale, Spectrum Consulting provides business process outsourcing and re-engineering services.  

These services manage processes in Admin, Finance and Legal.  The outcome for you is continuous, seamless and quality services.

Spectrum focuses exclusively on small businesses, with 20-200 employees, in Australia and New Zealand.

How does Spectrum do this?

Spectrum achieves efficiencies for your business using their proven and proprietary SOPZ Model.

This Model, perfected over 3 years, seamlessly transitions your business from insourcing to outsourcing. 

The result is that your business becomes focussed and your people more productive.

You derive measurable benefits from reduced costs and the flexibility to scale on-demand, plus competitive teeth. 

What’s more, our processes ensure that your business purrs without hiccups. 

Stability, continuity, and quality are built into the process to help your business achieve its goals without the usual headaches.

The special sauce with Spectrum is its SOPZ Model. It’s the secret to small business outsourcing success. 

It ensures a seamless transition, continuity & reliability of services, in a fail safe, fool-proof way through 4 intertwined processes.

1. Study // Master your processes. Document it to a T.
   
   Mentors sit with your business owner and team to understand processes and identify opportunities for outsourcing. Home in on a specific process for piloting.
    
2. Onboard // Get your processes purring remotely.
   
   Create SOPs on your business processes. Assign a trained Senior Supervisor to your business. Supervisor will be fully conversant with your business and responsible for quality control of deliverables.
    
3. Perfect // Identify, Train Resources. Monitor and Improve productivity.
   We will add resources on your business processes. Monitor quality. Improve productivity.
   
   In anticipation of attrition, we will create backup resources to accommodate the delivery of your process.
   
   You have documented SOPs, Mentors, trained Supervisors, and backup resources who understand your business process. You are assured continuity and stability. 
   
   What’s more, our refresher training with the team benchmarks how well they meet productivity guidelines. We then tweak this to exceed the standards laid down.
    
4. Zoom // Sustain. Add new processes. Scale. As you prefer.
   
   When you see success with your pilot, you can continue with the current process, add to it, or scale it. As you prefer.

Just goodness, without any of the pain

These four practices, built into the process at Spectrum, guarantee you the continuity of a reliable service, with minimal headaches for you and your business. 

Along with cost reductions, flexibility to scale and competitive advantages that flow to you from the outsourced business process.

At Spectrum we can provide stable, reliable outsourcing services for as low as 2 people.

This contrasts starkly with larger BPO firms which will do business only with commitment of up to 50 people, or resources.

What can be outsourced?

Any of your internal services that are process-driven, or capable of being process-driven, can be outsourced for cost efficiencies and gains in competitive advantage.

If you are unsure about this, speak with us and we will help you determine if your business and services are a good fit for outsourcing.

At Spectrum we cross-train employees across clients and processes. 

This ensures that in the event of attrition we do have back up staff to ensure continuity. 

We also have supervisors who are fully trained in the processes for each business. 

Supervisors ensure that replacements are trained and service quality is maintained without any breaks.

We also create internal Standard Operating Procedures (SOP’s)  for each business process, complete with training manuals. 

All this ensures that you have a seamless transition to outsourcing.

You are never tied down to a single resource. You get the consistent quality that is promised. Also, the service continuity assurance that you seek.

Check out: How it Works

Read: 3 Reasons To Trust Spectrum Consulting With Your Business Process Outsourcing

Yes, check out a typical client success story.

We have been working with our outsourcing client for over three years.

Some clients in our earlier software business have been associated with us for over 20 years.

All our staff, including the owners, work permanently from home.

This works for you because all overheads of the office and infrastructure are not loaded on you.

You may email us here.

Visit our website at: https://www.spectrumcservices.com