FAQs: Service Delivery, Turnaround & Reporting

What kind of turnaround time can I expect from you?
We usually respond to any communication within a maximum of 2 working days.
In an emergency you can always contact us by WhatsApp/ phone during working hours.
Who will be my contact points at Spectrum Consulting and how often would reporting happen?
In the initial phase, your primary contact will be the Senior Mentor in-charge of your project.
Once the process is live, your primary contact will be the Project Supervisor.
We usually have review meetings with you every 15 days.
In case of an emergency how do I contact you?
You will be provided with the contact details of the Supervisor as well as the Business Owner.
What kind of support do you offer to your clients?
Whatever is required and agreed between us.
This is factored into the contract.
How long does it take to implement a project?
Typically 3 months to go live and 6 months to reach full productivity.